Written by
Elena Vasquez Appliance Care EditorPublished October 26, 2026
VERIFIED
Error codeE13
ApplianceIce Maker
What E13 signals
An auger error. The code is listed for two machines: the UHNB315 nugget ice machine and the UOCP115 outdoor clear ice machine.
Next move
Jot down the code along with the model number, then arrange service.
Entries next to it
The list that holds E13 also carries two door errors: E9 covers the first door being open, while E10 (it appears on screen as 10) covers the second.
Nugget and outdoor ice maker service in the Bay Area
Owners in San Francisco and the surrounding Bay Area can reach U-Line ice maker service at (415) 329-7078. Have E13 and the model number written down before the call.
Model compatibility: U-Line reuses codes across series and model years, so E13 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
E13 signals an auger error on U-Line UHNB315 and UOCP115 ice machines.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your U-Line appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
Ready to get your U-Line appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
